Automotive Service Advisor - Diagnostics & Upsell Pro

Inside Car Guys; Thousand Oaks (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Opportunity for advancement

Great Work Environment

Job summary

Inside Car Guys in Thousand Oaks is seeking an experienced Auto Repair Service Writer to provide superior customer service and manage service appointments. The ideal candidate will have at least 3 years of experience, strong automotive repair knowledge, and excellent communication skills. Responsibilities include documenting vehicle issues, managing repair orders, and ensuring high customer satisfaction. Join a well-established team in a fast-paced environment with opportunities for career advancement.

Qualifications

• Minimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive Technician.
• Strong automotive repair knowledge and technical understanding.
• Excellent communication, sales, and customer service skills.

Responsibilities

• Deliver superior customer service as the first point of contact for service customers.
• Provide thorough and accurate diagnostics and documentation of customer maintenance and repair needs.
• Create, manage, and update repair orders.

Skills

Customer service

Automotive knowledge

Sales skills

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Repair shop management software

Job description

Inside Car Guys in Thousand Oaks is seeking an experienced Auto Repair Service Writer to provide superior customer service and manage service appointments. The ideal candidate will have at least 3 years of experience, strong automotive repair knowledge, and excellent communication skills. Responsibilities include documenting vehicle issues, managing repair orders, and ensuring high customer satisfaction. Join a well-established team in a fast-paced environment with opportunities for career advancement.