Automotive Service Advisor: Drive Service Sales & CSI

CarGuys Inc.; Pleasant (IN); Hybrid; USD 67,500 - 82,500; Full time

Benefits offered by this job

High earning potential for Service Advisors

Competitive base pay plus commission and bonuses

Performance-based incentives

Career growth opportunities

Ongoing training in service sales

Job summary

CarGuys Inc. is looking for an Automotive Service Advisor to assist customers with their service needs in a full-time capacity. You'll manage repair orders, recommend maintenance, and ensure high customer satisfaction while upselling services in a fast-paced dealership environment.

Top candidates will possess experience as a service advisor or in similar roles and will demonstrate strong communication, customer service skills, and knowledge of automotive processes. Competitive compensation packages, including base pay and commissions, are offered.

Qualifications

• Experience as a service advisor, service writer, or automotive service consultant.
• Strong communication and customer service skills.
• Ability to sell recommended services and build customer trust.
• Knowledge of automotive repair and maintenance processes.
• Ability to work in a fast‑paced dealership environment.

Responsibilities

• Greet customers and assist with service needs.
• Write repair orders and document customer concerns.
• Recommend maintenance and repairs based on technician findings.
• Communicate repair timelines, costs, and updates to customers.
• Coordinate with technicians to ensure accurate diagnostics and repairs.
• Manage workflow and ensure timely completion of service.
• Maintain high levels of customer satisfaction and CSI scores.
• Upsell services and increase service department revenue.

Skills

Customer service

Sales

Communication

Automotive service operations

Job description

CarGuys Inc. is looking for an Automotive Service Advisor to assist customers with their service needs in a full-time capacity. You'll manage repair orders, recommend maintenance, and ensure high customer satisfaction while upselling services in a fast-paced dealership environment.

Top candidates will possess experience as a service advisor or in similar roles and will demonstrate strong communication, customer service skills, and knowledge of automotive processes. Competitive compensation packages, including base pay and commissions, are offered.