Auto Service Advisor - Fast-Paced, Customer-Driven

Tri-Cities Chrysler Dodge Jeep RAM; Kingsport (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Opportunity for Advancement

Job summary

An automotive service provider in Kingsport, TN, seeks an Automotive Service Advisor to serve as the liaison between customers and technicians. Responsibilities include scheduling service, making repair recommendations, and ensuring excellent customer service. The ideal candidate has a high school diploma or GED, one year of relevant experience, strong communication skills, and the ability to manage customer expectations. Compensation includes competitive pay, medical benefits, and opportunities for advancement.

Qualifications

• High school diploma or GED required.
• One year of dealer-level or large facility experience preferred.
• Valid and unrestricted driver's license and clean driving record.

Responsibilities

• Schedule service for customers either in person or on the phone.
• Follow up on status of repairs to ensure vehicle is ready.
• Make repair recommendations and manage delivery of repairs.

Skills

Customer service

Communication skills

Technical knowledge

Problem-solving

Education

High school diploma or GED

Tools

Basic computer skills

Job description

An automotive service provider in Kingsport, TN, seeks an Automotive Service Advisor to serve as the liaison between customers and technicians. Responsibilities include scheduling service, making repair recommendations, and ensuring excellent customer service. The ideal candidate has a high school diploma or GED, one year of relevant experience, strong communication skills, and the ability to manage customer expectations. Compensation includes competitive pay, medical benefits, and opportunities for advancement.