Automotive Service Advisor - Customer-Focused & Sales-Driven

US Lawns; Roanoke (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

401(k) Retirement Plan

Dental

Short Term Disability

Long Term Disability

Life Insurance

Job summary

Southern Team Auto Mall is seeking an on-site Service Advisor to be the central point of contact for customers in the service department. You will listen to concerns, explain repairs, and coordinate with technicians to ensure clear communication and customer satisfaction.

The role requires strong communication, negotiation, and sales skills, with a focus on building relationships and driving repeat business.

Qualifications

• Experience in customer-facing service roles or automotive service advisory is preferred.
• Ability to listen to customer concerns and clearly explain needed repairs and maintenance.
• Demonstrated negotiation and sales abilities with a focus on customer satisfaction.

Responsibilities

• Greet customers and understand their needs to guide them through the service selection process.
• Explain vehicle features, specifications, and pricing to customers; provide detailed information.
• Manage the sales process end-to-end, including paperwork and coordination with finance.

Skills

Customer Interaction

Interpersonal Skills

Negotiation

Product Knowledge

Sales Skills

Customer Service

Time Management

Problem-Solving

Job description

Southern Team Auto Mall is seeking an on-site Service Advisor to be the central point of contact for customers in the service department. You will listen to concerns, explain repairs, and coordinate with technicians to ensure clear communication and customer satisfaction.

The role requires strong communication, negotiation, and sales skills, with a focus on building relationships and driving repeat business.