Automotive Service Advisor: Customer-Focused & Growth

GreatWater 360 Auto Care; Byron Township (MI); Sur place; USD 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Health, Dental & Vision Insurance

401(k) Match: generous

Front Loaded PTO + 6 paid holidays

Paid Parental Leave (1 week)

Teammate Discounts on services

Life Insurance & AD&D

Employee Assistance Program

Résumé du poste

GreatWater 360 Auto Care in Byron Center, MI is seeking an experienced Service Advisor / Service Writer to be the primary liaison between customers and technicians. You’ll greet guests, explain recommended services, and document vehicle needs in our shop management system.

Join a neighborhood shop backed by a growing automotive network, with opportunities to earn through performance incentives. The role emphasizes customer service, sales, organization, and teamwork in a fast-paced environment.

Qualifications

• 1+ year Service Advisor / Service Writer experience preferred.
• 1+ year sales experience or demonstrated ability to sell services.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Ability to work effectively in a fast-paced environment with frequent interruptions.
• Comfortable using computer systems and shop management software.
• Basic mechanical knowledge is a plus.
• High school diploma or GED required.
• Valid driver’s license with acceptable driving record.

Responsabilités

• Greet customers warmly and provide a friendly, professional experience.
• Answer incoming calls promptly and assist customers with service questions.
• Sell recommended maintenance and repair services.
• Enter and track customer and vehicle information in shop management software.
• Tag vehicles and document service needs upon arrival.
• Build repair estimates and communicate recommendations clearly.
• Obtain customer authorization for repairs.
• Work closely with technicians to review inspection results and service recommendations.
• Assign work orders based on technician availability and skill level.
• Track vehicle progress and maintain clear notes in work orders.
• Notify customers when vehicles are ready and arrange payment and vehicle pickup.
• Perform occasional vehicle road tests.
• Assist with general shop operations when needed to support workflow.

Connaissances

Customer service

Sales

Organization

Teamwork

Communication

Formation

High school diploma or GED

Outils

Shop management software

Description du poste

GreatWater 360 Auto Care in Byron Center, MI is seeking an experienced Service Advisor / Service Writer to be the primary liaison between customers and technicians. You’ll greet guests, explain recommended services, and document vehicle needs in our shop management system.

Join a neighborhood shop backed by a growing automotive network, with opportunities to earn through performance incentives. The role emphasizes customer service, sales, organization, and teamwork in a fast-paced environment.