Automotive Service Advisor: Customer‑Focus & Growth

GreatWater 360 Auto Care; Cincinnati, Northern (OH, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid time off

Paid Holidays

Parental Leave

Teammate Discounts

Job summary

GreatWater 360 Auto Care is seeking an experienced Service Advisor / Service Writer to greet customers, document vehicle information, and communicate service needs to technicians. You will build estimates, obtain authorizations, and help manage service workflows in a fast-paced shop environment.

The role emphasizes customer service, sales acumen, and teamwork within a neighborhood shop backed by a larger automotive network. Competitive pay and growth opportunities are offered in Cincinnati, OH.

Qualifications

• 1+ year Service Advisor / Service Writer experience preferred.
• 1+ year sales experience or demonstrated ability to sell services.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• High school diploma or GED required.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Greet customers warmly and provide a friendly, professional experience.
• Answer incoming calls promptly and assist customers with service questions.
• Sell recommended maintenance and repair services.
• Enter and track customer and vehicle information in shop management software.
• Tag vehicles and document service needs upon arrival.
• Build repair estimates and communicate recommendations clearly.
• Obtain customer authorization for repairs.
• Work closely with technicians to review inspection results and service recommendations.
• Assign work orders based on technician availability and skill level.
• Track vehicle progress and maintain clear notes in work orders.
• Notify customers when vehicles are ready and arrange payment and vehicle pickup.
• Perform occasional vehicle road tests.
• Assist with general shop operations when needed to support workflow.

Job description

GreatWater 360 Auto Care is seeking an experienced Service Advisor / Service Writer to greet customers, document vehicle information, and communicate service needs to technicians. You will build estimates, obtain authorizations, and help manage service workflows in a fast-paced shop environment.

The role emphasizes customer service, sales acumen, and teamwork within a neighborhood shop backed by a larger automotive network. Competitive pay and growth opportunities are offered in Cincinnati, OH.