Automotive Service Advisor | Customer-Focused & Fast-Paced

Friendship Automotive Enterprises; Princeton (WV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

Paid time off, company holidays

401(k) and wellness reimbursements

Job summary

Friendship Automotive is seeking a personable Service Advisor at Friendship Hyundai of Princeton in West Virginia. You will greet customers, capture vehicle information, document issues, and present maintenance recommendations with clear estimates.

In a fast-paced, process-driven shop, you will monitor service progress, communicate updates to customers, and ensure accurate invoicing. The role emphasizes exceptional customer service, strong communication, and professional appearance, with a

Qualifications

• A strong focus on providing the best customer service around.
• Excellent communication skills, both written and in person.
• Ability to work in a fast-paced, process-driven environment.
• Attention to detail and organizational skills.

Responsibilities

• Promptly greet customers.
• Obtain customer and vehicle information.
• Clearly document vehicle issues and customer concerns.
• Determine and recommend necessary maintenance.
• Prepare an accurate estimate for the cost of services.
• Monitor the service process and update customers frequently.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.

Skills

Customer service

Communication

Greet customers

Documentation

Estimates

Job description

Friendship Automotive is seeking a personable Service Advisor at Friendship Hyundai of Princeton in West Virginia. You will greet customers, capture vehicle information, document issues, and present maintenance recommendations with clear estimates.

In a fast-paced, process-driven shop, you will monitor service progress, communicate updates to customers, and ensure accurate invoicing. The role emphasizes exceptional customer service, strong communication, and professional appearance, with a