Service Advisor: Customer-Driven Auto Service

Friendship Automotive; Princeton (WV); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Company holidays

401(k)

Job summary

Friendship Hyundai of Princeton seeks a Service Advisor to join our team in Princeton, WV. You will greet customers, collect vehicle information, document issues, and communicate service progress and costs.

You will help determine maintenance needs and prepare estimates while ensuring accurate invoicing and repair order documentation. Ideal candidates are reliable, strong communicators, and comfortable in a fast-paced, process-driven environment with a professional appearance.

Qualifications

• Strong focus on delivering excellent customer service.
• Clear written and verbal communication skills.
• Ability to work in a fast paced, process-driven environment.
• Detail-oriented with organized work habits.
• Professional, well-groomed appearance.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Document vehicle issues and customer concerns.
• Determine and recommend maintenance.
• Prepare accurate service cost estimates.
• Monitor service process and update customers.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.

Skills

Customer service

Excellent communication

Process-driven

Attention to detail

Professional appearance

Job description

Friendship Hyundai of Princeton seeks a Service Advisor to join our team in Princeton, WV. You will greet customers, collect vehicle information, document issues, and communicate service progress and costs.

You will help determine maintenance needs and prepare estimates while ensuring accurate invoicing and repair order documentation. Ideal candidates are reliable, strong communicators, and comfortable in a fast-paced, process-driven environment with a professional appearance.