Automotive Service Advisor: Customer-Focused Auto Care

Napleton Automotive Group; Elmhurst (IL); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Potential pay range of $55,000-$100,0

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and车辆

Fantastic Growth Opportunities

Family Owned and Operated – 90+ years

Job summary

The Ed Napleton Automotive Group is seeking a Service Advisor at Napleton's Elmhurst Kia in Elmhurst, IL. This key liaison between customers and technicians will present repair recommendations and keep customers informed throughout the service process.

You will write clear repair orders, estimate costs and times, and use our Fixed Operations technology to ensure timely completion. Prior service-advisor experience is a plus, but not required, and a background check will be conducted.

Qualifications

• Excellent customer service skills.
• Willingness to undergo a background check.
• 18+ years of age.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication—keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Exceptional Customer Service

Tech Savvy

Service Advisor experience

Job description

The Ed Napleton Automotive Group is seeking a Service Advisor at Napleton's Elmhurst Kia in Elmhurst, IL. This key liaison between customers and technicians will present repair recommendations and keep customers informed throughout the service process.

You will write clear repair orders, estimate costs and times, and use our Fixed Operations technology to ensure timely completion. Prior service-advisor experience is a plus, but not required, and a background check will be conducted.