Automotive Service Advisor - Growth & Customer Success

Napleton Nissan; Elmhurst (IL); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and…

Fantastic Growth Opportunities

Job summary

The Ed Napleton Automotive Group is seeking a Service Advisor for our Elmhurst location. You will act as liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process.

Join a large, family-owned dealership group with 90+ years in business and a nationwide footprint. Competitive pay ranges accompany benefits such as medical/dental/vision insurance, 401k, paid time off, training, discounts, and strong growth opportunities.

Qualifications

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Exceptional Customer Service Skills

Tech Savvy

Job description

The Ed Napleton Automotive Group is seeking a Service Advisor for our Elmhurst location. You will act as liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process.

Join a large, family-owned dealership group with 90+ years in business and a nationwide footprint. Competitive pay ranges accompany benefits such as medical/dental/vision insurance, 401k, paid time off, training, discounts, and strong growth opportunities.