Automotive Service Advisor - Customer-Focused & Growth-Ready

Napleton Kia; Elmhurst (IL); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and 1

Fantastic Growth Opportunities

Job summary

Napleton Kia in Elmhurst, IL is seeking a Service Advisor to bridge customers and technicians, recommending repairs and keeping customers informed throughout the service journey. The role emphasizes transparency in cost/time estimates and collaboration with the service team to maintain peak vehicle condition.

Benefits include medical/dental/vision insurance, 401(k), paid vacation, paid training, and employee discounts.

Qualifications

• Exceptional customer service skills.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication-keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Exceptional Customer Service Skills

Tech Savvy

Background check willingness

Job description

Napleton Kia in Elmhurst, IL is seeking a Service Advisor to bridge customers and technicians, recommending repairs and keeping customers informed throughout the service journey. The role emphasizes transparency in cost/time estimates and collaboration with the service team to maintain peak vehicle condition.

Benefits include medical/dental/vision insurance, 401(k), paid vacation, paid training, and employee discounts.