Automotive Service Advisor - Cincinnati, OH

GreatWater 360 Auto Care; Cincinnati, Northern (OH, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid time off

Paid Holidays

Parental Leave

Teammate Discounts

Job summary

GreatWater 360 Auto Care is seeking an experienced Service Advisor / Service Writer to greet customers, document vehicle information, and communicate service needs to technicians. You will build estimates, obtain authorizations, and help manage service workflows in a fast-paced shop environment.

The role emphasizes customer service, sales acumen, and teamwork within a neighborhood shop backed by a larger automotive network. Competitive pay and growth opportunities are offered in Cincinnati, OH.

Qualifications

• 1+ year Service Advisor / Service Writer experience preferred.
• 1+ year sales experience or demonstrated ability to sell services.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• High school diploma or GED required.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Greet customers warmly and provide a friendly, professional experience.
• Answer incoming calls promptly and assist customers with service questions.
• Sell recommended maintenance and repair services.
• Enter and track customer and vehicle information in shop management software.
• Tag vehicles and document service needs upon arrival.
• Build repair estimates and communicate recommendations clearly.
• Obtain customer authorization for repairs.
• Work closely with technicians to review inspection results and service recommendations.
• Assign work orders based on technician availability and skill level.
• Track vehicle progress and maintain clear notes in work orders.
• Notify customers when vehicles are ready and arrange payment and vehicle pickup.
• Perform occasional vehicle road tests.
• Assist with general shop operations when needed to support workflow.

Job description

Automotive Service Advisor / Service Writer - SHOP NAME

• Northgate Tire a GreatWater Garage
• Shop Address: 3712 Springdale Rd, Cincinnati, OH 45251
• Shop Hours: M-F: 7AM-6PM EST, Sat 7AM-12PM EST
• $55,000 - $85,000 YEARLY - Hourly Pay + Monthly Performance Opportunities

Help Customers Feel Confident About Their Vehicle Care

We’re looking for an experienced Service Advisor / Service Writer who enjoys helping customers, building trust, and working closely with technicians to keep vehicles safe and reliable.

We combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. Our Service Advisors play a key role in delivering an outstanding customer experience while helping the shop run smoothly. If you’re someone who enjoys customer service, sales, organization, and teamwork, we’d love to meet you.

What You’ll Do:

As a Service Advisor, you’ll serve as the primary connection between our customers and the technician team. Our team believes no task is too small when it comes to helping customers and supporting the shop.

• Greet customers warmly and provide a friendly, professional experience
• Answer incoming calls promptly and assist customers with service questions
• Sell recommended maintenance and repair services
• Enter and track customer and vehicle information in shop management software
• Tag vehicles and document service needs upon arrival
• Build repair estimates and communicate recommendations clearly
• Obtain customer authorization for repairs
• Work closely with technicians to review inspection results and service recommendations
• Assign work orders based on technician availability and skill level
• Track vehicle progress and maintain clear notes in work orders
• Notify customers when vehicles are ready and arrange payment and vehicle pickup
• Perform occasional vehicle road tests
• Assist with general shop operations when needed to support workflow

What You Can Expect:

Service Advisors play a vital role in building customer trust, supporting technicians, and ensuring every customer has a great experience.

• Competitive hourly pay
• Paid training and skill development
• Modern tools and equipment
• Supportive team environment
• Career advancement opportunities
• Stable workflow and professional shop environment

Requirements

What We’re Looking For:

• 1+ year Service Advisor / Service Writer experience preferred
• 1+ year sales experience or demonstrated ability to sell services
• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Ability to work effectively in a fast-paced environment with frequent interruptions
• Comfortable using computer systems and shop management software
• Basic mechanical knowledge is a plus
• High school diploma or GED required
• Valid driver’s license with acceptable driving record

Work Environment

• This role operates within a professional automotive repair shop environment and requires the ability to:
• Stand for extended periods
• Lift up to 50 pounds when needed
• Drive vehicles for testing or operational purposes
• Work in a fast-paced environment with customer interaction
• Use standard office equipment such as computers, phones, and shop software

Supporting Employees Beyond the Work:

At GreatWater, we believe a rewarding career should come with support that goes beyond the shop floor. From strong health coverage and paid time off to training, career growth, and programs that invest in your future, our benefits are built to help you thrive at work and at home.

(Benefits begin the date of hire, except for 401k which begins on the 90th date of employment.)

• Front Loaded PTO + 6 paid holidays
• Paid Parental Leave (1 week)
• Teammate Discounts on services
• 401(k) Match: 100% of first 3% + 50% of next 2%
• Health, Dental & Vision Insurance
• HSA Match up to $15 per paycheck
• Company paid Life Insurance & AD&D ($25,000)
• Employee Assistance Program (24/7, free)
• Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
• Training & Tuition Reimbursement, including ASE test fee reimbursement
• LEARN to EARN Program: Technician pay growth tied to ASE certifications