Automotive Service Advisor — Customer-First Experience

Cavender Cadillac of Texas LTD; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Career growth

Ongoing training

Paid vacation

Birthday day off

Work/life balance

401(k) with company match

Team-focused environment

Opportunities to make a difference

Job summary

Cavender Cadillac of Texas LTD is seeking a confident Service Advisor who can turn a service visit into a great customer experience. You will greet customers, listen to concerns, explain recommendations, and move the service process forward with clear communication and empathy.

We offer training, opportunities for growth, paid vacation, a birthday day off, work-life balance, a 401(k) with company match, a team-focused environment, and the chance to make a difference in our community.

Qualifications

• Previous automotive service-advisor or related customer-service experience preferred.
• Strong customer service, communication, and relationship-building skills.
• Ability to understand and communicate automotive maintenance and repair needs.
• Ability to present recommendations and explain associated costs.
• Strong organizational and follow-up skills.

Responsibilities

• Greet customers promptly and professionally, establishing trust throughout the service experience.
• Listen to customer concerns and document vehicle information accurately.
• Explain recommended maintenance and repairs clearly, including costs and rationale.
• Prepare accurate repair orders, estimates, and supporting documentation.
• Coordinate with technicians, parts, and management to support workflow.
• Follow up with customers after service to ensure concerns were addressed.

Skills

Customer service

Communication

Relationship building

Active listening

Sales ability

Problem solving

Tools

Repair-order systems

Job description

Cavender Cadillac of Texas LTD is seeking a confident Service Advisor who can turn a service visit into a great customer experience. You will greet customers, listen to concerns, explain recommendations, and move the service process forward with clear communication and empathy.

We offer training, opportunities for growth, paid vacation, a birthday day off, work-life balance, a 401(k) with company match, a team-focused environment, and the chance to make a difference in our community.