Automotive Service Advisor: Elevate Customer Experience

Les Stanford Buick GMC; Ferndale (MI); On-site; USD 78,000 - 106,000; Full time

Job summary

Les Stanford Buick GMC is looking for an experienced Service Advisor to own the customer experience from initial write-up to final delivery. This family-owned dealership emphasizes paying above industry standards to attract top talent and invest in people.

The role requires clear communication, coordination with technicians and parts, and the ability to guide customers through repairs while maintaining strong CSI and customer retention.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Familiarity with dealership management and digital inspection systems.
• Reynolds and Reynolds, Xtime experience - preferred.
• Buick, GMC, Chevrolet, Cadillac, or other dealership experience is a plus.
• Strong communication and relationship-building skills.
• Ability to explain repairs without pressuring or confusing customers.
• Comfortable presenting maintenance and repair recommendations.
• Organized and able to manage multiple active repair orders.
• Dependable, professional, and accountable.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers and accurately document their concerns.
• Perform a professional vehicle walk-around.
• Prepare repair orders and obtain proper customer authorization.
• Present maintenance and repair recommendations clearly and confidently.
• Provide customers with proactive, consistent status updates.
• Review technician findings, digital inspections, photos, and videos.
• Coordinate repairs with technicians, dispatch, and the parts department.
• Set realistic expectations regarding repair timing and parts availability.
• Follow up on declined work and outstanding customer decisions.
• Ensure repair orders are complete and properly documented.
• Review completed repairs and charges before vehicle delivery.
• Handle customer concerns professionally and take ownership of their resolution.
• Maintain strong CSI and customer-retention results.

Skills

Service Advisor experience

Customer communication

Relationship building

Organization

Valid driver's license

Tools

Reynolds & Reynolds

Xtime

Job description

Les Stanford Buick GMC is looking for an experienced Service Advisor to own the customer experience from initial write-up to final delivery. This family-owned dealership emphasizes paying above industry standards to attract top talent and invest in people.

The role requires clear communication, coordination with technicians and parts, and the ability to guide customers through repairs while maintaining strong CSI and customer retention.