Service Advisor

Toyota of Brookfield; Town of Brookfield (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Family Owned and Operated

Growth Opportunities

Medical, Dental, and Vision Insurance

Accrued Vacation Time

Employee vehicle purchase plans

Discounts on products and services

401K and additional benefits

Job summary

Toyota of Brookfield is seeking an experienced Service Advisor to ensure customers receive excellent service at our Brookfield dealership. With 3+ years in a service advisory role, you will guide customers through service options, communicate updates, and support the Service Manager daily.

Experience with dealership operations and ADP is a plus. The role emphasizes strong customer service and a proactive approach to customer satisfaction and follow-up.

Qualifications

• 3+ years experience as a Service Advisor.
• Dealership experience preferred.
• ADP a definite plus.
• Strong focus on providing excellent customer service.

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.
• Understand customers' requirements and concerns; match to service options.
• Keep customers informed and updated during the service of their vehicle.
• Assist Service Manager with daily duties.
• Stay current on new products, features and attend product training as required.
• Maintain a service customer follow-up system that encourages repeat and referral business.

Skills

Customer service

ADP software

Tools

ADP

Job description

Napleton Automotive Group owns and operates 55+ retail automotive dealerships in eight states. Our group employs 3,500 people nationwide and has rental facilities, body shops, and a large real estate portfolio as well. Napleton is ranked 17th out of top 150 automotive groups in the U.S. for 2019 based on new car volume.

Napleton's Toyota of Brookfield dealership is looking to fill this position which will be responsible for ensuring that customers receive excellent service.

Job Responsibilities:

• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Assist Service Manager with daily duties.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Dispatch jobs for shop flow and peak technician efficiency.
• Adhere to company policies such as write up process and active delivery procedures
• Follow up on work in process individually and for the shop as a whole –
• Confirm customers are contacted in a timely matter, and make sure work is being completed in a timely basis
• Uphold and perform all manufacturer specified test for product certifications
• Make proper recommendations and sell proper services to customers
• Maintain good CXI and profit margins
• Other duties as assigned.

Job Requirements:

• A minimum of 3 years of experience as a Service Advisor.
• Dealership experience preferred.
• ADP a definite plus.
• Strong focus on providing excellent customer service.

Physical Demands:

Frequent lifting, carrying, bending, reaching, kneeling, pushing, pulling.

What We Offer

• Family Owned and Operated
• Growth Opportunities
• Medical, Dental, and Vision Insurance
• Accrued Vacation Time
• Employee vehicle purchase plans
• Discounts on products and services
• 401K and additional benefits

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.