Service Advisor

Napleton Nissan; Town of Brookfield (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Napleton Toyota of Brookfield in Wisconsin is seeking a qualified Service Advisor to guide customers through service options and vehicle needs. The role requires a minimum of 3 years of experience in a dealership setting and a strong commitment to outstanding customer service.

You will collaborate with the service team, assist the Service Manager with daily duties, and ensure accurate communication with customers while maintaining quality CXI and profit margins.

Qualifications

• 3+ years of experience as a Service Advisor.
• Dealership experience preferred.
• ADP a definite plus.
• Strong focus on providing excellent customer service.

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.
• Match requirements and concerns to appropriate service options.
• Keep customers informed during the service and ensure comfort.
• Assist Service Manager with daily duties.
• Stay current on new products, features and training.
• Maintain a service follow-up system to drive repeat business.
• Dispatch jobs to optimize shop flow and efficiency.
• Follow write-up and delivery procedures.
• Ensure timely contact and progress on work in progress.
• Perform manufacturer-specified tests for product certifications.
• Make proper recommendations and sell relevant services.
• Maintain good CXI and profit margins.
• Other duties as assigned.

Skills

Customer service

ADP

Tools

Dealership software

Job description

Napleton Automotive Group owns and operates 55+ retail automotive dealerships in eight states. Our group employs 3,500 people nationwide and has rental facilities, body shops, and a large real estate portfolio as well. Napleton is ranked 17th out of top 150 automotive groups in the U.S. for 2019 based on new car volume.

Napleton's Toyota of Brookfield dealership is looking to fill this position which will be responsible for ensuring that customers receive excellent service.

Job Responsibilities:

• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Assist Service Manager with daily duties.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Dispatch jobs for shop flow and peak technician efficiency.
• Adhere to company policies such as write up process and active delivery procedures
• Follow up on work in process individually and for the shop as a whole –
• Confirm customers are contacted in a timely matter, and make sure work is being completed in a timely basis
• Uphold and perform all manufacturer specified test for product certifications
• Make proper recommendations and sell proper services to customers
• Maintain good CXI and profit margins
• Other duties as assigned.

Job Requirements:

• A minimum of 3 years of experience as a Service Advisor.
• Dealership experience preferred.
• ADP a definite plus.
• Strong focus on providing excellent customer service.

Physical Demands:

Frequent lifting, carrying, bending, reaching, kneeling, pushing, pulling.

What We Offer

• Family Owned and Operated
• Growth Opportunities
• Medical, Dental, and Vision Insurance
• Accrued Vacation Time
• Employee vehicle purchase plans
• Discounts on products and services
• 401K and additional benefits

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.