Service Advisor

Napleton Automotive Group; Town of Brookfield (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K and retirement plan

Growth Opportunities

Employee discounts

Job summary

Napleton Toyota of Brookfield is seeking an experienced Service Advisor to guide customers through vehicle service needs, explain options, and coordinate with technicians.

You will uphold quality service, dispatch work efficiently, and maintain customer follow-up to encourage repeat business. A minimum of 3 years in a service role and dealership exposure help you succeed.

Qualifications

• 3+ years of experience as a Service Advisor.
• Dealership experience preferred.
• ADP a definite plus.
• Strong focus on providing excellent customer service.

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Assist Service Manager with daily duties.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Dispatch jobs for shop flow and peak technician efficiency.
• Adhere to company policies such as write up process and active delivery procedures
• Follow up on work in process individually and for the shop as a whole
• Confirm customers are contacted in a timely matter, and make sure work is being completed in a timely basis
• Uphold and perform all manufacturer specified test for product certifications
• Make proper recommendations and sell proper services to customers
• Maintain good CXI and profit margins
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Tools

ADP

Job description

Napleton Automotive Group owns and operates 55+ retail automotive dealerships in eight states. Our group employs 3,500 people nationwide and has rental facilities, body shops, and a large real estate portfolio as well. Napleton is ranked 17th out of top 150 automotive groups in the U.S. for 2019 based on new car volume.

Napleton's Toyota of Brookfield dealership is looking to fill this position which will be responsible for ensuring that customers receive excellent service.

Job Responsibilities:

• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Assist Service Manager with daily duties.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Dispatch jobs for shop flow and peak technician efficiency.
• Adhere to company policies such as write up process and active delivery procedures
• Follow up on work in process individually and for the shop as a whole –
• Confirm customers are contacted in a timely matter, and make sure work is being completed in a timely basis
• Uphold and perform all manufacturer specified test for product certifications
• Make proper recommendations and sell proper services to customers
• Maintain good CXI and profit margins
• Other duties as assigned.

Job Requirements:

• A minimum of 3 years of experience as a Service Advisor.
• Dealership experience preferred.
• ADP a definite plus.
• Strong focus on providing excellent customer service.

Physical Demands:

Frequent lifting, carrying, bending, reaching, kneeling, pushing, pulling.

What We Offer

• Family Owned and Operated
• Growth Opportunities
• Medical, Dental, and Vision Insurance
• Accrued Vacation Time
• Employee vehicle purchase plans
• Discounts on products and services
• 401K and additional benefits

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.