Service Advisor: Elevate Customer Experience & Diagnostics

Germain Chevrolet GMC of Sidney; Surprise, Northern (AZ, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid vacation

Competitive wages

Professional development

Promotions

Job summary

Germain Honda of Surprise in Surprise, AZ is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first contact for vehicle status, repairs and diagnostics and will work closely with technicians and customers to ensure satisfaction.

Join our team to deliver outstanding service, maintain organized records, and communicate clearly with customers while coordinating appointments, repair orders, and warranty matters.

Qualifications

• Two years of experience in automotive service or related field.
• Excellent communication and customer service skills.
• Professional appearance and team-oriented attitude.
• Ability to work with minimal supervision and maintain organized records.
• Clean driving record.

Responsibilities

• Answer service calls and schedule appointments.
• Write repair orders and liaise between technicians and customers.
• Assist customers through the service process.
• Coordinate loaner availability and warranty processing.

Job description

Germain Honda of Surprise in Surprise, AZ is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first contact for vehicle status, repairs and diagnostics and will work closely with technicians and customers to ensure satisfaction.

Join our team to deliver outstanding service, maintain organized records, and communicate clearly with customers while coordinating appointments, repair orders, and warranty matters.