Automotive Service Advisor — Customer Experience Lead

Charlie Clark Auto Group; Harlingen (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Charlie Clark Auto Group is seeking a Service Advisor specializing in automotive customer care. The role focuses on greeting guests, scheduling appointments, and serving as the liaison between customers and service technicians to ensure needs are met with confidence.

Responsibilities include presenting repair estimates, following up on repairs, and handling customer questions while maintaining CSI scores and dealership standards. A Texas driver’s license and a high school diploma are required.

Qualifications

• Experience in delivering friendly, professional customer service.
• Able to effectively listen and translate needs to the service team.
• Sales mindset with the ability to upsell services when appropriate.

Responsibilities

• Greet customers promptly and courteously; set a positive tone.
• Listen to repair needs and clearly relay them to technicians.
• Provide accurate repair and maintenance estimates.
• Upsell additional services using honest, low-pressure approaches.
• Notify customers when repairs are complete and explain costs.

Skills

Customer service

Communication

Sales

Scheduling

Education

High school diploma

Job description

Charlie Clark Auto Group is seeking a Service Advisor specializing in automotive customer care. The role focuses on greeting guests, scheduling appointments, and serving as the liaison between customers and service technicians to ensure needs are met with confidence.

Responsibilities include presenting repair estimates, following up on repairs, and handling customer questions while maintaining CSI scores and dealership standards. A Texas driver’s license and a high school diploma are required.