SERVICE ADVISOR

Charlie Clark Auto Group; Harlingen (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Charlie Clark Auto Group is seeking a Service Advisor specializing in automotive customer care. The role focuses on greeting guests, scheduling appointments, and serving as the liaison between customers and service technicians to ensure needs are met with confidence.

Responsibilities include presenting repair estimates, following up on repairs, and handling customer questions while maintaining CSI scores and dealership standards. A Texas driver’s license and a high school diploma are required.

Qualifications

• Experience in delivering friendly, professional customer service.
• Able to effectively listen and translate needs to the service team.
• Sales mindset with the ability to upsell services when appropriate.

Responsibilities

• Greet customers promptly and courteously; set a positive tone.
• Listen to repair needs and clearly relay them to technicians.
• Provide accurate repair and maintenance estimates.
• Upsell additional services using honest, low-pressure approaches.
• Notify customers when repairs are complete and explain costs.

Skills

Customer service

Communication

Sales

Scheduling

Education

High school diploma

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!


• Listen to customers and clearly translate repair needs to techs


• Upsell additional services using low pressure, high integrity methods


• Provide accurate repair/maintenance estimates


• Adhere to policies on vehicle care and operation


• Follow up on each repair and keep customers informed of progress


• Sell and manage extended warranties


• Inspect repair quality and ensure all work is complete


• Notify customers when vehicles are ready for pick up


• Review and explain repairs and associated costs with customers


• Handle minor customer concerns and complaints


• Keep Service Manager informed of all problems and potential problems


• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards


• 
  

  Education and/or Experience

  
  
  
  
  • High school diploma or equivalent; additional education in business or related field is a plus.
  
  
  • Valid Texas Drivers License
  
  
  
  

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Employee discount


• Health insurance


• Life insurance


• Opportunities for advancement


• Paid time off


• Vision insurance

About Us:

At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!