Automotive Service Advisor

Yeoman's Auto; New Haven (IN); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Mon-Fri schedule

No weekends

Medical insurance

401(k)

Profit sharing

Paid vacation

Training

Strong repeat customers

Modern tools

Team culture

High earning potential

Job summary

Yeoman's Auto in Fort Wayne is seeking an Automotive Service Advisor to join our growing team. This role focuses on building customer relationships, delivering exceptional service from first call to vehicle pickup, and guiding repair recommendations with confidence.

We offer a Monday-Friday schedule with no weekends, generous benefits, profit sharing, and strong earning potential—advisors with experience can earn $100,000+ annually in a proven, supportive environment.

Qualifications

• Strong phone and communication skills.
• Ability to multitask in a busy environment.
• Positive attitude and team-first mindset.
• Strong relationship-building skills.
• Automotive service advisor experience preferred.

Responsibilities

• Build and maintain strong customer relationships.
• Deliver exceptional customer service from first call to vehicle pickup.
• Capture first-time callers and create an outstanding first impression.
• Communicate repair recommendations clearly and confidently.
• Oversee workflow for 2-3 technicians daily.
• Keep customers informed throughout the repair process.
• Help drive shop growth through professionalism and trust.

Skills

Phone communication

Customer service

Multitasking

Team-first mindset

Relationship building

Automotive experience

Service advisor experience

Job description

Service Advisors Looking for a Change? Want to Grow WITH a Company? Want to Make lots of money? Want to Serve Customers in Need?

We employ top talent technicians and have a loyal customer base for you to serve. We just need you and your energy so you can thrive in our structured environment. Do you enjoy building customer relationships, helping people, and working alongside a highly competent team you can trust?

We are looking for a motivated Automotive Service Advisor to join our growing team in Fort Wayne. This is an incredible opportunity to work with a well-established shop that has been a trusted local staple in auto repair for over 64 years.

If you're ready to be part of something special, we want to talk to you.

What We Offer

• Monday-Friday Schedule
• NO Weekends
• 100% Paid Medical Insurance
• 401(k) Retirement Plan
• Profit Sharing
• 3 Weeks Paid Vacation
• Weekly On-the-Job Training
• Established customer base with 75% repeat customers
• Modern tools and technology that make your job easier
• Positive team culture with long-term stability and growth
• Advisors with experience and strong performance can earn $100,000+ annually

Why Advisors Love Working Here

You'll work with:

• Highly competent, professional technicians
• Very few comebacks
• A team you can confidently sell for
• Loyal customers who trust our recommendations
• A supportive culture that values teamwork and professionalism

We take pride in maintaining a strong culture and treating both our employees and customers the right way.

What You'll Do

• Build and maintain strong customer relationships
• Deliver exceptional customer service from the first phone call to vehicle pickup
• Capture first-time callers and create an outstanding first impression
• Communicate repair recommendations clearly and confidently
• Oversee workflow for 2-3 technicians daily
• Keep customers informed throughout the repair process
• Help drive shop growth through professionalism and trust

What We're Looking For

• Strong phone and communication skills
• Upbeat personality with energy and enthusiasm
• Ability to multitask in a busy environment
• Positive attitude and team-first mindset
• Strong relationship-building skills
• Automotive service advisor experience preferred, but the right personality and work ethic matter most

About Us

We are a growing, family-oriented repair shop with deep roots in the Fort Wayne community. For 64 years, we've built our reputation on honesty, quality workmanship, and exceptional customer care.

Come be part of a team that’s growing, winning, and committed to excellence.