Automotive Service Advisor — Customer Experience Champion

Grogan's Towne Chrysler, Inc.; Toledo (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Guaranteed Hours

401k

Medical

Dental

Paid Vacation

Job summary

Grogan’s Towne Chrysler Jeep Dodge Ram in Toledo, OH has an immediate opening for a Service Advisor. Join NW Ohio's leading automotive dealer in delivering exceptional customer service as vehicles are checked in, repairs planned, and estimates prepared.

The role requires strong communication, enthusiasm, and integrity; ADP experience a plus; clean driver's license; prior service advisor exposure preferred. Benefits include 401k, medical, dental, paid vacation, and guaranteed hours.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant preferred.
• Above average energy level.
• Desire for a long term career with a growing organization.
• Personal and professional integrity.
• ADP computer experience a plus.
• Must have a clean & valid driver’s license.
• Must be willing to submit to a drug screen prior to employment.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Communication skills

Problem solving

Job description

Grogan’s Towne Chrysler Jeep Dodge Ram in Toledo, OH has an immediate opening for a Service Advisor. Join NW Ohio's leading automotive dealer in delivering exceptional customer service as vehicles are checked in, repairs planned, and estimates prepared.

The role requires strong communication, enthusiasm, and integrity; ADP experience a plus; clean driver's license; prior service advisor exposure preferred. Benefits include 401k, medical, dental, paid vacation, and guaranteed hours.