Automotive Service Advisor

Hireology; Frankfort (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Paid time off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned business

Job security

Health and wellness

Flexible Work Schedule

Discounts on products

Job summary

Phillips Chevrolet, Inc. in Frankfort, Illinois, is hiring a Full-time Service Advisor. This role involves being the first contact point for customers, ensuring they have a positive experience while managing multiple aspects of service operations.

The ideal candidate will be organized, friendly, and possess excellent communication skills. Duties include overseeing the Drive Lane flow and ensuring every customer receives prompt and courteous service, along with managing technicians’ schedules.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Fantastic communication skills with customers.
• Clean driving record.

Responsibilities

• Oversee flow of Drive Lane for prompt service.
• Ensure a positive customer experience.
• Provide support for owner inquiries.
• Manage technicians' time effectively.
• Distribute work efficiently among technicians.

Skills

Organizational skills

Time management

Customer communication

Personnel management

Job description

Phillips Chevrolet, Inc. is currently hiring for a Full-time Service Advisor.

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. This position is full-time and must be able to work Saturdays.

At Phillips Chevrolet, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Phillips Chevrolet is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen