Customer-First Auto Service Advisor

Delavan Holdings; Davenport (AL); On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off and holiday pay

Employee discounts on vehicles, parts,

Services

Daily Pay Program

Job summary

Kunes Auto Group is seeking an Automotive Service Advisor to bridge customers with the service department, assessing needs, preparing repair orders, and ensuring an outstanding experience.

The role requires 2+ years of service advising in a dealership or service center, strong communication, and proficiency with service scheduling software. A clean driving record and valid license are expected, with base responsibilities spanning from greeting customers to approving additional work.

Qualifications

• 2+ years prior Service Advising experience in a dealership or Service Center is required.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task is key.
• Proficiency with computer systems and service scheduling software.

Responsibilities

• Greet customers warmly, assess their vehicle concerns, and record their needs.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate with customers about inspection results and recommend necessary corrective actions.
• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• Schedule service appointments, ensuring a seamless and efficient process.
• Maintain high customer satisfaction standards by addressing concerns promptly.

Skills

Strong communication

Organizational skills

Attention to detail

Multi-tasking

Tools

Service scheduling software

Job description

Kunes Auto Group is seeking an Automotive Service Advisor to bridge customers with the service department, assessing needs, preparing repair orders, and ensuring an outstanding experience.

The role requires 2+ years of service advising in a dealership or service center, strong communication, and proficiency with service scheduling software. A clean driving record and valid license are expected, with base responsibilities spanning from greeting customers to approving additional work.