Service Consultant

Bachman Auto Group; Jeffersonville (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Bachman Auto Group seeks a Service Consultant to assist customers through the vehicle service process with knowledge of manufacturer service items and repairs. You will communicate clearly in person, by phone, and in writing, and coordinate work across multiple repair orders to ensure customer satisfaction.

Proficiency with CDK, Drive Centric, XTime, Podium, and Microsoft 365 tools is expected; valid driver’s license required. Join a family-owned, growth-oriented team in Jeffersonville, IN.

Qualifications

• Experience delivering high levels of customer service while guiding customers through vehicle service processes.
• Strong time management and organizational skills to handle multiple service orders.

Responsibilities

• Assist customers to navigate the service process and communicate service needs clearly.
• Serve as a resource for customers’ questions on maintenance and repairs.
• Maintain high levels of customer satisfaction through professional interactions and follow-ups.

Skills

Customer service

Time management

Communication

Organization

CDK

Drive Centric

XTime

Podium

Microsoft 365

Teams

Excel

Outlook

Tools

CDK

Podium

XTime

Drive Centric

Rapid Recon

Microsoft 365

Word

Excel

Teams

Job description

Service Consultant# Service ConsultantBachman Chrysler-Hyundai-Jeep-Dodge-Ram - Jeffersonville, IN 47130## OverviewPosition TypeFull Time## Description**Bachman Auto Group** is a family owned company that started in 1985 and is founded on the principle : \"*Treat Others The Way You Want To Be Treated*\". Today with seven franchise brands, a national parts distribution center, locations in Kentucky and Southern Indiana, and over 450 employees, Bachman is consistently the region leader in sales, service and customer satisfaction. **Automotive Service Consultant**Our Service Consultants knowledgably and courteously assist our customers to navigate the complex and technological process of getting a vehicle serviced and serve as a resource for our customers questions, keeping the highest level of customer satisfaction at the heart of their efforts.## QualificationsThe ideal Service Consultant is someone who genuinely enjoys interacting with our customers and assisting them with their vehicle maintenance needs, advising them on manufacturer recommended service items as well explaining complicated repairs.They should have excellent time management skills and be very organized to coordinate activities on a large number of repair orders in various stages of the repair process. They must be proficient in Microsoft products (Word, Excel, Teams, Outlook) as well as other technological programs (IE: CDK, Podium, XTime).They should be able to communicate with a wide variety of people on many levels and professionally and courteously explain repairs at the customers level.With an extensive amount of customer communication on sometimes technical topics, they should also be able to communicate clearly and effectively in person, over the phone and in writing (IE: email and messaging). Our company uses many different technologies and our Service Consultant are expected to be comfortable with and make use of all of the programs that we use including CDK, Drive Centric, Rapid Recon, Microsoft 365 (IE: Word, Excel, Outlook, etc) and Teams as well as various Manufacturer websites. This position requires a valid driver license and acceptable records check. EOE