Automotive Service Concierge & Customer Experience Pro

Indiana’s Giant Hubler; Indiana; Vor Ort; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical, Dental & Vision

Life Insurance

Disability insurance

401K

Paid vacation

Paid sick days

Great pay and be part of Indiana's GI?

Great pay and be part of Indiana's GI?

Zusammenfassung

Indiana’s Giant Hubler is seeking a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain repairs, and coordinate with technicians to schedule and manage expectations.

This role welcomes those new to automotive service but with strong customer service or retail backgrounds. You will ensure prompt, courteous service, take ownership of each interaction, and support owners through inquiries.

Qualifikationen

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.

Aufgaben

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Kenntnisse

Organized and friendly

Manage others

Time management

Customer communication

Professional appearance

Jobbeschreibung

Indiana’s Giant Hubler is seeking a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain repairs, and coordinate with technicians to schedule and manage expectations.

This role welcomes those new to automotive service but with strong customer service or retail backgrounds. You will ensure prompt, courteous service, take ownership of each interaction, and support owners through inquiries.