Automotive Service Advisor — Customer Care & Growth

Findlay Customs; Henderson (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great environment

Paid training

Medical insurance

Dental & vision insurance

401K plan

Job summary

Findlay Customs in Henderson, NV is seeking a friendly customer service representative to greet customers, collect vehicle information, and deliver outstanding service in a fast-paced automotive environment.

You will report vehicle symptoms, coordinate follow-ups, update customers on progress, explain work charges, and maintain a clean workspace. A proven Customer Satisfaction track record and energy are valued; long-term commitment and integrity are required.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Previous customer service experience
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

Responsibilities

• Greet customers promptly in a friendly manner
• Obtain customer and vehicle information
• Provide excellent customer service to all customers
• Clearly report all vehicle symptoms as described by the customer
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Explain all completed work and charges to customers
• Maintain a clean workspace environrment

Skills

Customer service

Job description

Findlay Customs in Henderson, NV is seeking a friendly customer service representative to greet customers, collect vehicle information, and deliver outstanding service in a fast-paced automotive environment.

You will report vehicle symptoms, coordinate follow-ups, update customers on progress, explain work charges, and maintain a clean workspace. A proven Customer Satisfaction track record and energy are valued; long-term commitment and integrity are required.