Automotive Service Advisor — Customer Champion

Fremont Motor Lander Inc; Wyoming (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(K) Plan plus Match

Employee discounts on parts and new/​/

Paid training

Paid time off

Holiday pay

Yearly tenure bonus

Floating holiday

Job summary

Fremont Motors in Sheridan, WY is searching for a Service Advisor focused on delivering exceptional customer service. In this role, you will be the primary contact for customers in the service department, scheduling appointments and communicating clearly about vehicle services.

The ideal candidate should have prior experience in customer service or automotive sales, showcasing excellent communication and problem-solving skills.

Qualifications

• Previous experience in customer service, automotive service, or sales preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Ability to handle multiple tasks in a fast-paced environment.
• Professional and positive attitude.
• Knowledge of automotive systems is a plus.

Responsibilities

• Serve as the primary point of contact for customers in the service department.
• Schedule service appointments and follow up on repair orders.
• Communicate vehicle issues, recommended services, and pricing clearly to customers.
• Work closely with technicians to ensure timely and accurate service.
• Provide exceptional customer service and resolve concerns professionally.
• Maintain accurate records of customer interactions and service transactions.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Organizational abilities

Automotive knowledge

Job description

Fremont Motors in Sheridan, WY is searching for a Service Advisor focused on delivering exceptional customer service. In this role, you will be the primary contact for customers in the service department, scheduling appointments and communicating clearly about vehicle services.

The ideal candidate should have prior experience in customer service or automotive sales, showcasing excellent communication and problem-solving skills.