Automotive Service Advisor: Path to Management & Perks

Group1 Automotive, Inc.; Austin, Northern (TX, KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Salary plus bonuses

Great working environment

Structured career path

Paid training

Health, dental & vision

Life & disability insurance

401(k) with match

Paid time off

Vehicle purchase program

Stock purchase plan

Pinnacle Awards Program

Job summary

Group 1 Automotive, Inc. in Austin, TX is hiring Quality Automotive Service Advisors. You will greet customers, identify service needs, and coordinate with technicians to keep repairs on schedule.

This role offers a salary-based pay plan with bonuses, comprehensive benefits, and opportunities for career advancement through a Service Advisor University and a structured path to management. Excellent customer interaction skills are essential.

Qualifications

• Customer service experience is a plus and can help in daily interactions.
• Positive and friendly attitude aids customer engagement.
• Interpersonal communication skills to guide customers through service.
• Basic computer skills for service write-ups and record-keeping.
• Demonstrated ability to meet targets and deliver service excellence.
• Valid driver’s license required.

Responsibilities

• Greet customers and identify their vehicle service needs.
• Prepare repair orders, estimates, and maintenance recommendations.
• Obtain customer authorization before completing additional repairs.
• Communicate repair progress, costs, and completion times to customers.
• Coordinate with technicians and parts personnel to keep repairs on schedule.
• Review completed repair orders for accuracy before vehicle delivery.
• Address customer concerns professionally and escalate issues when necessary.
• Meet customer satisfaction and service sales goals.
• Maintain accurate service records and follow dealership procedures.
• Perform additional duties as assigned by service management.

Skills

Customer Service

Interpersonal Communication

Basic Computer Skills

Ability to Achieve Goals

Positive & Friendly Attitude

Education

High School Diploma or Equivalent

Job description

Group 1 Automotive, Inc. in Austin, TX is hiring Quality Automotive Service Advisors. You will greet customers, identify service needs, and coordinate with technicians to keep repairs on schedule.

This role offers a salary-based pay plan with bonuses, comprehensive benefits, and opportunities for career advancement through a Service Advisor University and a structured path to management. Excellent customer interaction skills are essential.