Automotive Service Advisor | Customer-Centric Growth Path

Main Street Auto; Snyder (TX); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

Industry-leading pay

Excellent benefits

Career growth opportunities

Job summary

Dennis Quick Automotive in Snyder, TX is seeking a customer-focused Service Advisor to join our automotive service team. You will be the primary contact for customers, coordinating vehicle maintenance and repairs while delivering a positive experience.

Responsibilities include greeting customers, scheduling service, preparing cost estimates, and communicating with technicians. We value strong communication, organization, and a customer-oriented mindset in a fast-paced setting.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time management Abilities.
• Proficient computer skills and familiarity with automotive software and systems.

Responsibilities

• Greet customers and provide a warm, friendly, and professional atmosphere.
• Act as the main point of contact for customers, understanding their concerns and requirements.
• Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
• Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
• Consult with customers to gather necessary information, including vehicle history and required services.
• Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations.
• Prepare accurate and detailed cost estimates for parts, labor, and services.
• Explain cost estimates to customers and obtain approval for repairs.
• Create and manage repair orders and maintain service records.
• Coordinate with technicians to ensure timely completion and high customer satisfaction.

Skills

Customer service

Communication

Organization

Time management

Automotive knowledge

Education

High school diploma

Automotive certification (plus)

Tools

Automotive software

Job description

Dennis Quick Automotive in Snyder, TX is seeking a customer-focused Service Advisor to join our automotive service team. You will be the primary contact for customers, coordinating vehicle maintenance and repairs while delivering a positive experience.

Responsibilities include greeting customers, scheduling service, preparing cost estimates, and communicating with technicians. We value strong communication, organization, and a customer-oriented mindset in a fast-paced setting.