Automotive Service Advisor: Customer-Centric Growth

Sheehy Auto Stores; Fredericksburg (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one

Paid Training

Career Advancement

401(K) and profit sharing

Job summary

Sheehy Auto Stores is seeking a Service Advisor to join our team in the United States. The role centers on greeting customers, understanding repair needs, and coordinating with service technicians to ensure timely and accurate estimates and service delivery.

You will present maintenance options with integrity, follow dealership policies, and maintain CSI scores by providing clear progress updates and exceptional customer care.

Qualifications

• Previous experience as a Service Advisor is preferred.
• Strong customer communication skills, both in person and on the phone.
• Ability to manage in a fast-paced environment with limited supervision.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.

Skills

Customer service

Customer communication

Ability to work in fast-paced env

Tools

Reynolds & Reynolds

DMS

Job description

Sheehy Auto Stores is seeking a Service Advisor to join our team in the United States. The role centers on greeting customers, understanding repair needs, and coordinating with service technicians to ensure timely and accurate estimates and service delivery.

You will present maintenance options with integrity, follow dealership policies, and maintain CSI scores by providing clear progress updates and exceptional customer care.