Automotive Service Advisor: Customer-Centric Growth

Kayser Chrysler Center of Watertown; City of Watertown (NY); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Kayser Chrysler Center of Watertown in Watertown, WI is seeking an experienced Service Advisor. You will greet customers, write repair orders, and recommend maintenance and repairs while building lasting relationships.

The role emphasizes clear communication and ensuring a positive customer experience from check-in to delivery. The ideal candidate has strong customer service and communication skills, can confidently suggest services, and works well in a fast-paced, team-driven environment.

Qualifications

• Automotive Service Advisor experience preferred.
• Strong customer service and communication skills.
• Able to confidently recommend maintenance and repairs.
• Strong organizational and time management skills.
• Professional appearance and attitude.
• Valid driver's license.

Responsabilités

• Greet customers and provide a professional, welcoming experience.
• Write accurate repair orders and document customer concerns.
• Recommend maintenance and repairs based on vehicle needs.
• Communicate inspection results and repair recommendations clearly.
• Present estimates and obtain customer authorization.
• Maintain consistent communication with customers throughout the repair process.
• Coordinate closely with Technicians, Parts, and Service Management.
• Monitor repair order progress and keep customers updated.
• Review completed repairs with customers at delivery.
• Follow up with customers after their visit when appropriate.
• Maintain accurate records and follow dealership processes.
• Help achieve Service Department customer satisfaction, sales, and gross profit goals.

Connaissances

Customer service

Communication skills

Sales ability

Organizational skills

Time management

Fast-paced environment

Professional appearance

Phone etiquette

Team player

Valid driver's license

Description du poste

Kayser Chrysler Center of Watertown in Watertown, WI is seeking an experienced Service Advisor. You will greet customers, write repair orders, and recommend maintenance and repairs while building lasting relationships.

The role emphasizes clear communication and ensuring a positive customer experience from check-in to delivery. The ideal candidate has strong customer service and communication skills, can confidently suggest services, and works well in a fast-paced, team-driven environment.