Customer-Focused Service Advisor - Grow Your Career

Kayser Ford Sauk City; Watertown (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

Kayser Chrysler Center of Watertown in Watertown, WI seeks an experienced Service Advisor to join the Service Department. The ideal candidate excels at building customer relationships, communicating clearly, and accurately documenting concerns from check-in to delivery.

You will greet customers, write repair orders, propose maintenance, and present estimates while keeping customers informed throughout the repair process. Growth and a customer-first approach are emphasized.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Strong customer service and communication skills.
• Ability to confidently recommend maintenance and repairs.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment.
• Professional appearance and attitude.
• Comfortable working with customers both in person and by phone.
• A team-first attitude.
• Valid driver's license.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Write accurate repair orders and document customer concerns.
• Recommend maintenance and repairs based on vehicle needs.
• Communicate inspection results and repair recommendations clearly.
• Present estimates and obtain customer authorization.
• Maintain consistent communication with customers throughout the repair process.
• Coordinate closely with Technicians, Parts, and Service Management.
• Monitor repair order progress and keep customers updated.
• Review completed repairs with customers at delivery.
• Follow up with customers after their visit when appropriate.
• Maintain accurate records and follow dealership processes.
• Help achieve Service Department customer satisfaction, sales, and gross profit goals.

Skills

Customer service

Communication

Sales skills

Organization

Time management

Adaptability

Professionalism

Customer interaction

Team spirit

Driver's license

Job description

Kayser Chrysler Center of Watertown in Watertown, WI seeks an experienced Service Advisor to join the Service Department. The ideal candidate excels at building customer relationships, communicating clearly, and accurately documenting concerns from check-in to delivery.

You will greet customers, write repair orders, propose maintenance, and present estimates while keeping customers informed throughout the repair process. Growth and a customer-first approach are emphasized.