Auto Service Advisor — Customer-Focused Experience

Ray Price Motors Import Inc; Mount Pocono (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ray Price Motors Import Inc. is seeking a customer-focused service advisor to join Mount Pocono Ford in Mount Pocono, PA.

You will greet customers, collect information, and prepare estimates while coordinating with technicians and parts staff to ensure accurate timelines. Ideal candidates demonstrate the ability to multitask in a fast-paced environment, maintain a professional appearance, and communicate effectively about maintenance and repairs.

Qualifications

• Able to multi-task in a fast-paced environment.
• Helpful, friendly and flexible attitude toward customers and co-workers.
• Professional appearance and work ethic.

Responsibilities

• Greet all customers promptly and pleasantly. Receive all customer information in order to properly assess vehicle
• Prepare a clean and accurate estimate for customer with accurate timelines for completion.
• Notify technician of incoming work, repair order status and all other comments.
• Check progress of repair throughout the day. Contact customers regarding changes to scheduled time of completion or changes in estimate.
• Receive proper authorization from customer before any work is done on vehicle
• Communicate required and recommended maintenance to customers.
• Set appointments for customers.
• Handle phone inquiries.
• Work with the parts department to coordinate orders

Skills

Multi-tasking

Customer service

Professional appearance

Valid driver’s license

Background check

Flexible attitude

Tools

Dealertrack

Job description

Ray Price Motors Import Inc. is seeking a customer-focused service advisor to join Mount Pocono Ford in Mount Pocono, PA.

You will greet customers, collect information, and prepare estimates while coordinating with technicians and parts staff to ensure accurate timelines. Ideal candidates demonstrate the ability to multitask in a fast-paced environment, maintain a professional appearance, and communicate effectively about maintenance and repairs.