Automotive Service Advisor — Customer Care & Sales

Pep Boys Inc; Decatur (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Reduced benefits for part-time

Job summary

Pep Boys Inc. in Decatur is seeking an energetic associate to engage customers both in-store and on the phone. You will promote parts and services, schedule appointments, and handle work orders with accuracy.

Ideal candidates have at least 1 year in automotive service or sales, a valid driver's license, and strong math, communication, and customer-service skills. Day, evening, and weekend shifts are required in a fast-paced retail service environment.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year in automotive service or sales is preferred.
• Basic math for calculating commissions and discounts.
• Strong customer service and communication skills are essential.

Responsibilities

• Serve as first point of contact for customers in-store and by phone.
• Engage customers, schedule appointments, and promote parts and services.
• Process work orders and register transactions accurately.
• Follow cash, credit, and return policies and handle customer issues.

Skills

High school diploma

Valid Driver's License

Auto service experience

Sales experience

Mathematics/pricing knowledge

Verbal communication

Customer service

Flexible hours

Job description

Pep Boys Inc. in Decatur is seeking an energetic associate to engage customers both in-store and on the phone. You will promote parts and services, schedule appointments, and handle work orders with accuracy.

Ideal candidates have at least 1 year in automotive service or sales, a valid driver's license, and strong math, communication, and customer-service skills. Day, evening, and weekend shifts are required in a fast-paced retail service environment.