Automotive Service Advisor - Customer Care & Repairs

Lexus Of El Cajon; Escondido (CA); Hybrid; USD 60,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

401K

Flexible Spending Accounts

Advancement opportunities

Job summary

North County Cadillac GMC is looking for an experienced Service Advisor to join our busy Service Department in Escondido, CA. You will work directly with customers on repair needs, provide estimates, explain required work, and track progress to ensure timely completion.

We offer a comprehensive benefits package and a competitive compensation plan. A great opportunity for an outgoing professional in a fast-paced dealership environment.

Qualifications

• Experience in automotive service advisor roles preferred.
• Ability to use dealership software and basic accounting.
• Strong communication and customer service skills.

Responsibilities

• Greet customers promptly and professionally.
• Discuss vehicle issues with customers to identify problems.
• Capture customer and vehicle data using dealership systems.
• Advise on vehicle care and manufacturer maintenance guidelines.
• Provide labor and parts estimates and obtain approval.
• Explain additional work and timelines to customers.
• Update customers on repair progress and changes.
• Ensure payment is completed before vehicle leaves.
• Maintain CSI above target.
• Perform transactions legally and ethically.

Skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Tools

MS Office

ADP

CDK

Dealership software

Job description

North County Cadillac GMC is looking for an experienced Service Advisor to join our busy Service Department in Escondido, CA. You will work directly with customers on repair needs, provide estimates, explain required work, and track progress to ensure timely completion.

We offer a comprehensive benefits package and a competitive compensation plan. A great opportunity for an outgoing professional in a fast-paced dealership environment.