Luxury Auto Service Advisor - Growth & Excellence

Penske Automotive Group; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care options (medical, dental,视

401k with company match

Training and career growth

Inclusive, values-driven culture

Job summary

Lexus of Austin, a Penske Automotive Group dealership, seeks an experienced Service Advisor to act as the liaison between customers and the service department, scheduling, estimating, and communicating maintenance needs. You will review history, present accurate cost estimates, and deliver a world-class customer experience.

The role emphasizes clear communication, teamwork, and adherence to quality standards in a fast-paced shop environment.

Qualifications

• Experience as Automotive Service Advisor or Service Writer.
• Lexus or Toyota dealership experience preferred.
• Strong knowledge of vehicle maintenance and repair processes.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers, conducts telephone transactions, and writes up problems.
• Reviews service history and recommends additional needed service.
• Provides complete written cost estimates and tracks progress.
• Explains completed work and charges to the customer and secures approvals.
• Maintains safety and PPE compliance.
• Keeps pricing guides up-to-date and supports parts coordination.

Skills

Customer service

Communication

Attention to detail

Time management

Explain repairs

Team oriented

Education

High school diploma or equivalent

Experience in service department

Job description

Lexus of Austin, a Penske Automotive Group dealership, seeks an experienced Service Advisor to act as the liaison between customers and the service department, scheduling, estimating, and communicating maintenance needs. You will review history, present accurate cost estimates, and deliver a world-class customer experience.

The role emphasizes clear communication, teamwork, and adherence to quality standards in a fast-paced shop environment.