Automotive Service Advisor: Customer Care & Estimates

Bobby Rahal Motorcar Co.; State College (Centre County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance

401(k) match

Job summary

Bobby Rahal Motorcar Co. is seeking an Automotive Service Advisor in State College, PA. You will handle customer calls, schedule service, and greet clients on drop-off, ensuring accurate descriptions of concerns. You will communicate with technicians and obtain authorization for repairs, delivering clear, honest estimates and precise billing.

The role emphasizes integrity, transparent service, and building trust with customers while supporting the Service team in a busy dealership environment.

Qualifications

• Excellent customer service and communication skills.
• Experience handling scheduling and dealership operations is advantageous.
• Familiarity with automotive service processes is helpful.

Responsibilities

• Answer phone calls from customers, schedule service appointments, and greet clients on arrival; document concerns clearly. Act as liaison between service technicians and customers; present and explain recommended work and obtain authorization. Provide accurate labor and parts estimates and ensure proper billing.

Skills

Customer service

Phone & computer

Driver's license

Clean driving record

Dealership/auto experience

Job description

Bobby Rahal Motorcar Co. is seeking an Automotive Service Advisor in State College, PA. You will handle customer calls, schedule service, and greet clients on drop-off, ensuring accurate descriptions of concerns. You will communicate with technicians and obtain authorization for repairs, delivering clear, honest estimates and precise billing.

The role emphasizes integrity, transparent service, and building trust with customers while supporting the Service team in a busy dealership environment.