Honda Automotive Service Advisor

Bobby Rahal Motorcar Co.; State College (Centre County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance

401(k) match

Job summary

Bobby Rahal Motorcar Co. is seeking an Automotive Service Advisor in State College, PA. You will handle customer calls, schedule service, and greet clients on drop-off, ensuring accurate descriptions of concerns. You will communicate with technicians and obtain authorization for repairs, delivering clear, honest estimates and precise billing.

The role emphasizes integrity, transparent service, and building trust with customers while supporting the Service team in a busy dealership environment.

Qualifications

• Excellent customer service and communication skills.
• Experience handling scheduling and dealership operations is advantageous.
• Familiarity with automotive service processes is helpful.

Responsibilities

• Answer phone calls from customers, schedule service appointments, and greet clients on arrival; document concerns clearly. Act as liaison between service technicians and customers; present and explain recommended work and obtain authorization. Provide accurate labor and parts estimates and ensure proper billing.

Skills

Customer service

Phone & computer

Driver's license

Clean driving record

Dealership/auto experience

Job description

Automotive Service Advisor

Bobby Rahal of State College - 2796 W College Ave, State College, PA 16801

Schedule: Monday - Friday from 7:30am to 5pm

Rate of Pay: Based on experience

WHY YOU'LL LOVE IT HERE

• Paid time off and six paid holidays after 90 days; PTO increases after one year of employment
• Health insurance and a wide variety of other voluntary benefits after 30 days
• 401(k) participation with company match after 6 months
• On the job training and opportunities for advancement across the Team Rahal organization
• Team member appreciation monthly events
• Team member referral bonuses
• Annual holiday parties
• Excellent work-life balance!
• Read more at https://careers.bobbyrahal.com/central/

What You'll Do

In this position, you field phone calls from clients who have general questions or are looking to schedule service appointments, and when they drop their vehicle off at the dealership you greet them with a smile and ensure we have an accurate description of their concerns. You then act as the liaison between our Service Technicians and the client, explaining all recommended work and getting authorization to perform repairs. You provide honest, accurate estimates on labor and parts and ensure that all charges are billed out correctly.

Our team members believe that integrity matters! We pride ourselves on being honest and transparent in all aspects of our business. If something does not have value, we will not offer it to our clients.

What You’ll Bring

• Exceptional customer service skills
• Strong phone and computer skills
• Valid driver's license and clean driving record
• Prior dealership / automotive experience strongly preferred