Automotive Service Advisor - Cumberland Kia

Lexusofsouthfield; Cookeville (TN); Vor Ort; USD 42.000 - 68.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Holidays

Zusammenfassung

Cumberland Kia is seeking a proactive Service Advisor to join our growing service team. You will greet customers, document vehicle issues, and guide maintenance recommendations, ensuring clear communication and timely updates throughout the service process.

Ideal candidates have strong customer service skills, the ability to multi-task, and a sales-minded approach to upsell when appropriate. Familiarity with dealership systems is a plus, and a positive, team-oriented attitude is essential.

Qualifikationen

• Previous automotive service advisor experience preferred (Kia experience a plus).
• Strong communication and customer service skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Sales-minded with a focus on providing value to the customer.
• Familiarity with dealership systems (CDK, Xtime, etc.) is a plus.
• Positive attitude, team player, and self-motivated.

Aufgaben

• Greet customers promptly and professionally in the service lane.
• Listen to customer concerns and accurately document vehicle issues.
• Recommend maintenance and repairs based on manufacturer guidelines.
• Provide clear communication and updates throughout the service process.
• Present and explain repair estimates, including upsells when appropriate.
• Coordinate with technicians to ensure efficient workflow.
• Deliver a high level of customer satisfaction and build lasting relationships.

Kenntnisse

Customer service

Communication

Multitasking

Sales-minded

CDK familiarity

Xtime familiarity

Jobbeschreibung

Service Advisor – Cumberland Kia
Full-Time | Competitive Pay + Performance Based Bonus

Cumberland Kia is growing, and we’re looking for a high-performing Service Advisor to join our team.
If you’re someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering an exceptional customer experience—this is a great opportunity to build a long-term career.

What You’ll Do:

• Greet customers promptly and professionally in the service lane
• Listen to customer concerns and accurately document vehicle issues
• Recommend maintenance and repairs based on manufacturer guidelines
• Provide clear communication and updates throughout the service process
• Present and explain repair estimates, including upsells when appropriate
• Coordinate with technicians to ensure efficient workflow
• Deliver a high level of customer satisfaction and build lasting relationships

What We’re Looking For:

• Previous automotive service advisor experience preferred (Kia experience a plus)
• Strong communication and customer service skills
• Ability to multi-task and stay organized in a fast-paced environment
• Sales-minded with a focus on providing value to the customer
• Familiarity with dealership systems (CDK, Xtime, etc.) is a plus
• Positive attitude, team player, and self-motivated

What We Offer:

• Competitive pay plan with strong earning potential
• Performance-based bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k)
• Ongoing training and career development
• A supportive, team-oriented environment

Why Cumberland Kia?

We’re committed to building a team that takes pride in what they do. Our service department is growing, and we’re focused on creating an efficient, customer-first experience—backed by the tools, training, and leadership you need to succeed.