Automotive Service Advisor

Generation Auto Group; Nutley (NJ); On-site; USD 42,000 - 61,000; Full time

Job summary

Nutley Kia, part of the Generation Auto Group, is seeking a Service Advisor who serves as the crucial liaison between customers and the service department. You will greet customers, collect vehicle information, and coordinate repairs with technicians.

You will document issues on repair orders, conduct preliminary inspections, write clear service recommendations, and prepare complete labor and parts cost estimates while maintaining excellent customer communication.

Qualifications

• Previous Automotive Service Advisor or Service Writer experience preferred.
• Kia experience is a plus
• Must be available to work Saturdays
• Strong customer service and communication skills
• Knowledge of automotive maintenance and service orders and repair processes
• Familiar with dealership management systems (DMS)

Responsibilities

• Greet customers and obtain accurate vehicle information.
• Document problems on repair orders and note concerns from inspection.
• Test drive as needed and review service history.
• Provide clear service recommendations and cost estimates with urgency.
• Coordinate with service dispatcher, technicians, and parts department.
• Obtain customer authorization for repairs and keep them informed of progress.

Skills

Customer service

Communication

Interpersonal skills

Automotive knowledge

DMS familiarity

Tekion experience

Tools

Tekion

DMS

Job description

As a Service Advisor at Nutley Kia, part of the Generation Auto Group collection, you are a crucial liaison between customers and the service department. You are responsible for providing excellent customer service, assessing vehicle issues, and coordinating vehicle repairs and maintenance services. The role requires strong communication skills, technical knowledge of automotive systems, and the ability to ensure customer satisfaction.

What You’ll Do

• Customer Interaction:
• Greet customers in a timely and friendly manner, making them feel welcome and comfortable.
• Obtain accurate vehicle information from customers, including VIN, make, model, year, and mileage.
• Documentation and Vehicle Inspection:
• Write up customer's vehicle problems accurately and clearly on the repair order.
• Conduct a preliminary inspection of the vehicle, noting any visible issues or concerns.
• Test Drive and Evaluation:
• Test drive the customer's vehicle, if necessary, to better understand and diagnose issues.
• Refer to the vehicle's service history to ensure a comprehensive assessment.
• Service Recommendations:
• Inspect the vehicle thoroughly, identifying any additional service or maintenance needs based on manufacturer specifications.
• Provide customers with clear and detailed service recommendations, explaining the importance and urgency of each.
• Cost Estimate:
• Prepare a complete and accurate written cost estimate for labor and parts required for the repairs.
• Ensure transparency in pricing and answer any customer inquiries regarding costs.
• Communication and Coordination:
• Maintain constant communication with the service dispatcher, service technicians, and the parts department to ensure a smooth workflow.
• Keep customers informed of the progress of their vehicle repairs throughout the day.
• Contact customers promptly if there are any changes in the estimate or promised completion time, providing a full explanation.
• Obtain customer authorization for all repairs
• Customer Satisfaction:
• Address any customer concerns or questions with patience and professionalism.
• Obtain the customer's signature on the repair order and provide them with a copy for their records.
  

What We’re Looking For

• Previous Automotive Service Advisor or Service Writer experience preferred
• Kia experience is a plus
• Tekion experience is a plus
• Must be available to work Saturdays
• Strong customer service, communication, and interpersonal skills
• Knowledge of automotive maintenance, repair orders, and service recommendations
• Organized, detail-oriented, and able to multitask in a fast-paced service department
• Professional, punctual, reliable, and customer-focused
• Comfortable using dealership management systems (DMS), computers, and automotive service technology
• Strong problem-solving skills and willingness to learn and grow