Automotive Service Advisor: Client Care & Growth

Hireology; Rocklin (CA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Career growth opportunities

Supportive environment

Employee discounts on vehicle services

Comprehensive benefits package

Job summary

Audi Rocklin is seeking a Service Advisor to be the primary contact between customers and our service department. You will work with technicians to ensure timely, accurate, and professional service, understanding customer needs and explaining services clearly.

The role emphasizes exceptional customer experience, coordinating with specialists, documenting concerns, presenting detailed estimates, and maintaining a transparent service process from start to finish.

Qualifications

• Previous experience as a service advisor or similar customer-facing role in an automotive service environment preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Greet customers promptly and courteously upon arrival.
• Listen carefully to customers’ concerns and accurately document service needs.
• Provide detailed estimates and explain service options clearly to customers.
• Coordinate with service technicians to ensure timely repair and maintenance work.
• Maintain transparent communication throughout the service process.

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

Customer service

Driver's license

Tools

Service management software

Job description

Audi Rocklin is seeking a Service Advisor to be the primary contact between customers and our service department. You will work with technicians to ensure timely, accurate, and professional service, understanding customer needs and explaining services clearly.

The role emphasizes exceptional customer experience, coordinating with specialists, documenting concerns, presenting detailed estimates, and maintaining a transparent service process from start to finish.