Automotive Service Advisor: Base + Commission

Modern Auto Group; Cornelius (NC); Presencial; USD 80.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid vacation

Employee vehicle pricing

Professional training

Descripción de la vacante

Modern Nissan of Lake Norman is seeking an experienced Service Advisor to join our busy service department in Cornelius, NC. Earn $80-120,000+ annually with base salary + commission, plus comprehensive benefits and training opportunities.

Build relationships with customers and coordinate with technicians to ensure quality repairs and customer satisfaction. The role emphasizes welcoming customers, documenting concerns, and communicating pricing and timelines clearly while maintaining CSI and

Formación

• Strong customer service and communication skills.
• Ability to work in a fast-paced, high-volume environment.
• Organized, dependable, and detail-oriented.
• Comfortable discussing repairs, maintenance, and pricing with customers.
• Strong work ethic and desire to earn.
• Ability to work well with technicians, managers, and other dealership employees.

Responsabilidades

• Greet customers and provide a professional, welcoming experience
• Listen to customers and accurately document vehicle concerns
• Write detailed repair orders and recommend necessary maintenance and repairs
• Communicate repair recommendations, pricing, and timelines clearly
• Keep customers updated throughout the repair process
• Coordinate with technicians and the service department to ensure repairs are completed properly and efficiently
• Review completed repairs with customers and explain work performed
• Build long-term customer relationships and encourage repeat business
• Maintain strong customer satisfaction and CSI
• Identify additional maintenance and repair opportunities when appropriate
• Follow dealership and manufacturer processes and standards
• Handle customer questions and concerns professionally

Conocimientos

Customer service

Communication

Team collaboration

Organized

Detail-oriented

Pricing discussions

Fast-paced environment

Descripción del empleo

Modern Nissan of Lake Norman is seeking an experienced Service Advisor to join our busy service department in Cornelius, NC. Earn $80-120,000+ annually with base salary + commission, plus comprehensive benefits and training opportunities.

Build relationships with customers and coordinate with technicians to ensure quality repairs and customer satisfaction. The role emphasizes welcoming customers, documenting concerns, and communicating pricing and timelines clearly while maintaining CSI and