Automotive Service Advisor Audi

Empire Automotive Group; Village of Lynbrook (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an enthusiastic Automotive Service Advisor to join their dynamic team. This role offers the chance to work in a state-of-the-art facility, where you'll oversee service orders and ensure customers receive exceptional service. You'll be the face of the company, providing concierge support and maintaining a positive customer experience. If you're a reliable self-starter with excellent communication skills and a passion for the automotive industry, this is the perfect opportunity to grow your career and make a meaningful impact in a fast-paced environment.

Benefits

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Qualifications

• At least one year of customer-facing service experience is required.
• Strong computer skills and ability to multitask effectively.

Responsibilities

• Oversee service orders and ensure prompt customer service.
• Assist in diagnosing vehicle problems and manage warranty claims.

Skills

Customer Service

Communication Skills

Multitasking

Technical Knowledge

Reliability

Education

High School Diploma

Customer Service Experience

Job description

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Job Description

Empire Automotive Group Audi of Lynbrook:

Automotive Service Advisor

Our state-of-the-art showroom and service facility are truly exceptional, and we’re excited to welcome an experienced Service Advisor to our team. Our modern facility boasts a service drive-through with cutting-edge equipment, an efficient workshop designed to boost productivity, and a spacious, contemporary customer lounge featuring a fully stocked beverage and snack bar. This is the perfect opportunity to join us, build meaningful relationships, and achieve the success you deserve.

Your Daily Work Schedule

1. Oversees service orders and flow of Service Lane
2. Ensures that customers receive prompt, courteous, and effective service.
3. Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
4. Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled.
5. Ensures the daily inventory of technicians' time is consistently sold to service customers.
6. Distributes work between technicians efficiently.
7. Answers technical questions about vehicle problems, warranties, services, and repairs.
8. Maintains Customer Success Index at or above company standards.
9. Assists in diagnosing vehicle problems, orders parts and tools as necessary.
10. Oversees administration of warranty claims as well as training and supervising of the service department.
11. Encourages compliance with applicable laws and regulations.
12. Maintains good working relationship with factory(s) and fosters positive employee relations.

Qualities We’re Looking For

• Available to work flexible hours and weekends
• Reliable, self-starter mentality and ambitious spirit preferred
• Ready to learn new product ins and outs; eager to improve
• Professional, well-groomed personal appearance
• Clean driving record and valid driver’s license
• Excellent communication, interpersonal, and organizational skills
• Understanding of listening and empathy
• Strong work ethic with the ability to work in a fast-paced, results-driven environment
• At least one year of prior employment involving customer-facing service or telephone contact
• Friendliness, enthusiasm, reliability, with a positive team-player attitude
• Openness to constructive feedback
• Strong computer and multitasking skills

The above job descriptions and responsibilities are required but not limited to other duties assigned by supervisors. Customer satisfaction is paramount in retail automotive. Come grow with us!

We are an equal-opportunity employer and prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any characteristic protected by law.

Company Description

The Empire Automotive Group offers opportunities for individuals seeking advancement in the retail automotive industry. With numerous franchise operations across Nassau, Suffolk, Queens, Brooklyn, Westchester, and New Jersey, featuring 18 brands, we are the third-fastest growing privately owned automotive group in the U.S.

We are passionate about shaping the future of mobility, providing unparalleled experiences, and building strong community connections. Join us to re-imagine the automotive industry and continue your journey forward.

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within

Additional Details

Seniority level: Entry level

Employment type: Temporary

Job function: Other

Industries: Retail Motor Vehicles