Automotive Service Advisor

New Rochelle; City of New Rochelle (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the automotive sector is seeking a Service Advisor to enhance customer experiences in the service lane. This role is perfect for individuals who thrive in customer service and are eager to grow in the automotive field. As the first point of contact, you will ensure that customers receive exceptional service from greeting them to explaining repair processes. The company values integrity, teamwork, and a positive workplace environment, offering numerous benefits and growth opportunities. If you're a motivated, personable individual looking to advance your career, this is an exciting opportunity for you.

Benefits

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long-term job security

Health and wellness

Flexible Work Schedule

Discounts on products and services

Qualifications

• Organized and friendly personality with excellent time management skills.
• Demonstrated ability to manage others and provide effective service.

Responsibilities

• Oversee flow of Drive Lane ensuring prompt and courteous service.
• Provide concierge support for all owner inquiries to assure customer satisfaction.

Skills

Customer Service

Time Management

Communication Skills

Organizational Skills

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but have previous roles in customer service, retail sales, the restaurant industry, or hospitality.

Audi New Rochelle is looking for talented, detail-oriented, and dedicated professionals to join our team and ensure the bright future of our franchise. If you are personable, energetic, and of high integrity, this is a fantastic opportunity to take the next step in your automotive career.

Audi New Rochelle continually strives to provide an outstanding customer experience as well as a healthy workplace environment. We want our employees to be successful. We look for people who give an honest day's work for an honest day's pay and are team players who will pitch in wherever needed! If you are a hardworking, self-motivated individual with a professional appearance and the ability to get along with others, we are looking for you.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long-term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled.
• Ensure that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Excellent communication skills with customers
• Professional, well-groomed personal appearance
• Clean driving record