Automotive Service Advisor Audi

Empire Automotive Group; New York (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an experienced Automotive Service Advisor to join their dynamic team. In this role, you will oversee service orders, ensuring customers receive exceptional service while managing technician workflows. This position offers the chance to work in a state-of-the-art facility with a focus on customer satisfaction and team collaboration. If you thrive in a fast-paced environment and are passionate about providing top-notch service, this opportunity is perfect for you. Join us and grow your career in the automotive industry!

Benefits

401k Plan

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Plans

Promotion from Within

Qualifications

• 1+ year of experience in customer-facing service roles.
• Strong computer skills and ability to multitask effectively.

Responsibilities

• Oversee service orders and ensure prompt customer service.
• Assist in diagnosing vehicle problems and order necessary parts.

Skills

Customer Service

Communication Skills

Organizational Skills

Interpersonal Skills

Multitasking

Education

High School Diploma

Job description

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Job Description

Empire Automotive Group Audi of Brooklyn:

Automotive Service Advisor

Our brand-new showroom and service facility is a showstopper, and we are looking for an experienced service advisor to join our team. Our beautiful new facility includes a service drive-through with state-of-the-art equipment, a new efficient shop that increases productivity, and a spacious, up-to-date customer waiting room including a full beverage and snack bar. This is a perfect time for you to come grow with us; creating relationships and making the money you deserve.

Your Daily Work Schedule

• Oversees service orders and flow of Service Lane
• Ensures that customers receive prompt, courteous, and effective service.
• Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled.
• Ensures the daily inventory of technicians' time is consistently sold to service customers.
• Distributes work between technicians efficiently.
• Answers technical questions about vehicle problems, warranties, services, and repairs.
• Maintains Customer Success Index at or above company standards.
• Assists in diagnosing vehicle problems, orders parts and tools as necessary.
• Oversees administration of warranty claims as well as training and supervising of service department.
• Encourages compliance with applicable laws and regulations.
• Maintains good working relationship with factory(s) and fosters positive employee relations.

Qualities We’re Looking For

• Available to work flexible hours and weekends
• Reliable, self-starter mentality and ambitious spirit preferred
• Ready to waste no time on learning new product ins and outs; eager to improve
• Professional, well-groomed personal appearance
• Clean driving record and valid driver’s license
• You have excellent communication, interpersonal, and organizational skills.
• You understand the importance of listening and being empathetic.
• You have strong work ethic with the ability to work in a fast-paced, results-driven environment.
• You have at least one year of prior employment involving customer-facing service or telephone contact.
• You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• You are open to constructive feedback to improve your performance and development.
• You have strong computer and multitasking skills.

Note: The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal-opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for individuals seeking to advance in the retail automotive industry. With numerous franchise operations across Nassau, Suffolk, Queens, Brooklyn, Westchester, and New Jersey, featuring 18 different brands, both import and domestic, we are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. We create meaningful customer relationships and nurture strong community connections. Join us to re-imagine the automotive industry and ensure drivers continue their journey forward. Come grow with us!

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Retail Motor Vehicles

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