Automotive Service Advisor Audi

US Lawns; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an experienced Automotive Service Advisor to join their dynamic team. In this role, you will oversee service orders, ensuring customers receive exceptional service while managing a fast-paced service lane. With a focus on building relationships and enhancing customer experiences, you will thrive in a supportive environment that values your contributions. This position offers a unique opportunity to grow within a rapidly expanding automotive group that prioritizes integrity and community connections. Join us and be part of reshaping the automotive industry!

Benefits

401k Plan

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Plans

Promotion from Within

Qualifications

• At least one year of customer-facing service experience.
• Strong computer skills and ability to multitask.

Responsibilities

• Oversee service orders and ensure prompt customer service.
• Assist in diagnosing vehicle problems and manage warranty claims.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Technical Knowledge

Education

High School Diploma

Customer Service Experience

Job description

Job Description

Empire Automotive Group Audi of Brooklyn: Automotive Service Advisor
Our brand-new showroom and service facility is a showstopper, and we are looking for an experienced service advisor to join our team. Our beautiful new facility includes a service drive-through with state-of-art equipment, a new efficient shop that increases productivity and a spacious up-to-date customer waiting room including a full beverage and snack bar. This is a perfect time for you to come grow with us; creating relationships and making money you deserve.

Your Daily Work Schedule:

• Oversees service orders and flow of Service Lane
• Ensures that customers receive prompt, courteous, and effective service.
• Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled.
• Ensures the daily inventory of technicians' time is consistently sold to service customers.
• Distributes work between technicians efficiently.
• Answers technical questions about vehicle problems, warranties, services, and repairs.
• Maintains Customer Success Index at or above company standards.
• Assists in diagnosing vehicle problems, orders parts and tools as necessary.
• Oversees administration of warranty claims as well as training and supervising of service department.
• Encourages compliance with applicable laws and regulations.
• Maintains good working relationship with factory(s) and fosters positive employee relations.

Qualities we’re looking for:

• Available to work flexible hours and weekends
• Reliable, self-starter mentality and ambitious spirit preferred
• Ready to waste no time on learning new product ins and outs; eager to improve
• Professional, well-groomed personal appearance
• Clean driving record and valid driver’s license
• You have excellent communication, interpersonal, and organizational skills.
• You understand the importance of listening and being empathetic.
• You have strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• You have at least one year of prior employmentinvolving customer-facing service or telephone contact.
• You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• You are open to constructivefeedback to improveyour performance and development.
• You have strong computer and multitasking skills.
  

The job descriptions and responsibilities abovewill be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer.Come grow with us!

We are an equal-opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous franchise operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within