Automotive Service Advisor / ASM

Rice Toyota; Greensboro (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for an Assistant Service Manager/Advisor to enhance customer service in a dynamic environment. This role offers the chance to grow in a customer-facing position without prior experience required. Enjoy a 4-day work week, paid training, and a supportive team atmosphere. With opportunities for bonuses and in-house training, this position is ideal for those eager to advance their careers while ensuring customer satisfaction. Join a company that values its employees and offers a rewarding work-life balance.

Benefits

Paid Training

Medical Benefits

401(k) with Company Match

Closed Sundays

4-day Work Week

Weekly Guaranteed Pay During Training

Month-end Bonus Potential

Qualifications

• Ability to work in a fast-paced, customer-facing environment.
• Organized and friendly personality required.

Responsibilities

• Oversee the flow of Service Drive Lane ensuring prompt service.
• Act as a liaison between technicians and customers.

Skills

Customer Service

Organizational Skills

Communication Skills

Tablet Proficiency

Education

High School Diploma or equivalent

Job description

We are seeking a Assistant Service Manager/Advisor (ASM) to join our Service team.

What We're Looking For

Our ideal candidate is someone who can work in a customer-facing, fast-paced environment, demonstrating exceptional resiliency and composure. No previous management or Service Advisor experience is required but welcomed! If you are currently in a customer-facing role and looking to take your career to the next level, this might be the right opportunity for you!

Why Toyota of Greensboro?

• Closed Sundays
• 4-day work week
• Weekly guaranteed pay during training
• Month-end bonus potential up to $1,500
• No experience necessary
• All Toyota training will be done in-house

WE OFFER:

• Paid training
• Medical Benefits, including dental and vision
• 401(k) retirement plan with company match

RESPONSIBILITIES:

• Oversee flow of Service Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that help leave a positive impression with the customer.
• Act as the liaison between technicians and customers, providing vehicle reports, repair, and maintenance recommendations.
• Ensure that the daily inventory of technicians' time is consistently and ethically sold to service customers.
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the highest customer experience and satisfaction.

REQUIREMENTS:

• Organized and friendly personality
• Attendance mandatory
• Comfortable working on a tablet
• Valid driver's license and automobile insurance
• Applicants must be age 18 and up

All applicants must pass pre-employment testing, including background checks and a pre-employment drug test. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.