Automotive Service Advisor - Hickory, North Carolina, United States

Hickorytoyota; North Carolina; On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading automotive service team as an Automotive Service Technician. You'll be responsible for ensuring customer satisfaction through effective troubleshooting and maintenance of vehicles. Ideal candidates will possess strong communication skills, a professional work ethic, and a valid driver's license. We offer competitive pay, health benefits, and opportunities for growth in a dynamic work environment.

Benefits

Health Benefits

Paid Vacation

Paid Holidays

Qualifications

• Experience in performing warranty and non-warranty inspections.
• Proven track record of achieving or over-achieving goals.
• Outstanding communication skills.

Responsibilities

• Troubleshoot customer concerns using technical tools.
• Inspect vehicles for additional sales opportunities.
• Complete all paperwork correctly.

Skills

Communication

Customer Service

Technical Aptitude

Education

High school diploma or equivalent

ASE certification

Technical or trade school degree

Job description

Automotive Service Technician

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is responsible for setting goals for personal service improvement and monitoring progress against customer satisfaction index numbers and production targets as provided by the Service Manager.

Responsibilities:

1. Primary Responsibilities:
2. Correctly troubleshoot customer concerns using the latest administrative and technical tools provided.
3. Ensure that common courtesy is shown toward all customers you come into contact with.
4. Act as a secondary customer greeter to customers that have not yet been acknowledged, while in the vicinity of the Service Drive.
5. Keep up to date with all technical publications, Service Communication, and Asist terminal operations.
6. Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time.
7. Address all original customer concerns before moving onto additional sales.
8. Inspect every vehicle for additional sales opportunities, ensuring that the vehicle is maintained according to local area and factory recommendations.
9. Ensure the customer's vehicle is returned as clean, or cleaner than when it arrived.
10. Participate in any factory or in-house sponsored training programs offered to you.
11. Complete all paperwork completely and correctly, attaching all required shop forms to the RO hard copy.
12. Perform any other duties assigned by the Service Manager, ASM, or Group Leader.
13. Always come to work on time, ready to work, and in a clean uniform.

Ideal candidates will have:

• Experience in performing warranty and non-warranty inspections, diagnostics, maintenance, and repair services on various vehicle makes and models.
• A proven track record of achieving or over-achieving goals.
• Outstanding communication skills.
• Professional appearance and work ethic.
• A great attitude with a high-energy personality.
• Superior customer service skills.
• The ability to read and comprehend instructions.
• The ability to exercise good judgment.
• Valid State driver's license and a good driving record.

Required Education:

• High school diploma or equivalent.
• Technical aptitude demonstrated by ASE certification.
• Technical or trade school degree preferred.

Compensation:

We offer competitive pay, health benefits, paid vacation, paid holidays, and a professional work environment.

Join our winning team that offers growth opportunities, excellent earning potential, and leadership that values your drive, skills, and abilities.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Experience the best that a career in the automotive industry has to offer.

Note: The above statements describe the general nature and level of the work performed by personnel assigned to this role. This list is not exhaustive. We reserve the right to amend responsibilities to meet business and organizational needs.

We are an Equal Opportunity Employer and a drug-free workplace.

It's Time To Make The Most Important Move Of Your Career!

Apply Now!

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