Parts and Service Manager for Tractor and Mowers

Specialty Tractors; Lancaster (Lancaster County); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Service Manager to lead a dynamic team in a fast-paced automotive dealership. This role is perfect for someone passionate about customer service and team leadership. You will be responsible for overseeing daily operations, managing service staff, and ensuring high standards of service quality. With a strong focus on employee growth and ongoing training, this position offers a fantastic opportunity to make a significant impact in a family-owned business that values culture and community. If you're ready to take your career to the next level, we want to hear from you!

Benefits

Generous pay plan

Performance Bonuses

Bi-weekly Pay Period

Ongoing Training

Medical, Dental and Vision Insurance

Disability Insurance

401(k) Retirement Plan

5-day work week, closed on Sundays

Qualifications

• Associate's degree or equivalent experience required.
• 2-4 years of related experience in service management.

Responsibilities

• Lead and manage the service team to ensure customer satisfaction.
• Monitor service operations to prevent delays and ensure compliance.
• Conduct training and performance evaluations for service staff.

Skills

Customer Service

Leadership

Team Management

Problem Solving

Education

Associate's Degree

2-4 Years Experience

Job description

Service Manager – Franchise Automotive Dealership

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We’re searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Job Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
• Monitor automotive repair/maintenance to prevent operational delays
• Work with service director to set departmental objectives
• Recruit, interview and train service staff
• Maintain daily sales and production records as prescribed by upper management
• Review and evaluate service sales performance
• Staff technical teams relative to production requirements
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participate in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

We offer terrific benefits which include:

• Generous pay plan! Tell us about your experience at your interview!
• Performance Bonuses!
• Bi-weekly Pay Period
• Excellent, Ongoing Training is Provided!
• Opportunity for long term employment and growth
• Medical, Dental and Vision Insurance
• Disability Insurance
• 401(k) Retirement Plan
• 5-day work week, closed on Sundays!

About Us

Specialty RV, Tractor & Marine has been serving the mid-Ohio communities of Lancaster and surrounding areas for the last 19 years! We are a family-owned dealership and believe culture makes a difference! We strive to build lasting relationships with our employees, customers, and the community.

We are an Equal Opportunity Employer -All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.